Our goal at Premium Properties is to provide you with prompt service. Your maintenance request is important to us as we want to take care of your problem as quickly as possible. Please read entire form, be specific in your answers and note the “tenant responsibilities” as part of this submission.
Routine maintenance requests are processed only during normal business hours (Monday-Friday 9:00am-5:00pm). After we receive your request, our office will contact you within 48 hours either via email or phone to let you know which vendor has been assigned to your maintenance request. You can then expect a call from the vendor to schedule an appointment with you to perform the required repair. You can give Premium Properties authorization to send a vendor directly to your home using a key from our office. In this case you will still get a call or email from someone in our office acknowledging your request and the vendor will call to notify you when they will be by to do the actual repair. If an alarm is active on premises, please provide access code in problem description area. Please call our office to follow up if someone from our office has not contacted you within 48 hours. With this submission you agree to the “Tenant Responsibilities” below.
To help us provide you with a quick response, please be as specific as possible when describing your problem. Requests that are not specific (such as “stove not working”) will delay our response while we contact you for clarification. NOTE: Failure to complete all parts of the maintenance request form could also delay your request.
To report emergency maintenance needs after our regular business hours (Monday through Friday 9:00 am-5:00 pm), call our office at (925) 930-8090 and you will be provided with an EMERGENCY ONLY 24 hr paging number. For police or fire emergencies, dial 911 before calling Premium Properties.
Missed Appointments: You will be responsible for the payment of any service call charged for: a) a missed appointment, b) not providing access to your unit when requested, c) leaving any keyless bolting devices engaged, or d) not following other instructions as you agreed that results in the service agent not gaining entry to the property.
Maintenance responsibilities: By submitting this work request, the resident acknowledges that if the repair is found to be due to misuse, or failure to perform required routine maintenance task, the tenant will be responsible for payment of the repair, as per the lease agreement.
Pets on Premises: Tenant agrees to secure pet(s) so as not to impede with scheduled repairs. Tenant will inform Premium Properties of any restricted areas so information can be forwarded to the appropriate vendor(s). Tenant is liable for the actions of any pets located on the premises as per lease agreement.
Alarm: If there is an alarm armed on the premises and you are giving Premium Properties authorization to enter, please provide the access code in the Problem Description.